On November 4, 2016, Samsung issued a major recall (Recall #17-028) on 34 models of their top-loading washing machines that were sold between March 2011 and November 2016 at many home appliance stores, including Lowe's, Home Depot, Sears and Best Buy. The recall of approximately 2.8 million washers is due to a defect where the top of the machine can detach from the washing machine chassis, causing risk of injury to consumers. At the time of this blog, 733 detachments have been reported with nine injuries on record, including fall-related injuries, a shoulder injury and a broken jaw.
Samsung is offering three options for consumers with recalled models:
- Free repair in your home to reinforce the top of the washer along with a free one-year extension of the manufacturer's warranty.
- Rebate for use on the purchase of a new washer (can be a new Samsung or a different brand) with free installation of the new machine and free haul-away of the recalled machine.
- Full refund of the purchase price on machines that were bought within 30 days of the date of the recall.
The company has urged all consumers with a Samsung top-loading washing machine to connect with them to verify if their washer is part of this major recall. Consumers can call Samsung toll-free at 866.264.5636.
For additional information on this recall, consumers can visit the recall information page online at: https://www.cpsc.gov/Recalls/2017/Samsung-Recalls-Top-Load-Washing-Machines